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Refrigerated Medicine Storage for Clinics: What to Do When a Cold-Chain Delivery Arrives

Contents

Refrigerated Medicine Storage for Clinics: What to Do When a Cold-Chain Delivery Arrives

In short

  • Follow each product’s labelled storage conditions. [1]
  • Review available transport temperature records on arrival. [1]
  • Hold questionable deliveries separately for investigation. [1]

What does cold chain mean for a clinic

A cold chain maintains the required temperature conditions for refrigerated medicines during storage and transport, following the product’s requirements. [1]

When a refrigerated shipment arrives, review the available transport temperature data as part of acceptance checks. [1]

What should you check when the parcel arrives

Inspect the packaging and seals for damage or tampering, check the labels, and confirm that the delivery matches the order. [1]

Record the receipt date, product name, quantity, batch number and expiry date in the clinic’s inventory system. [1]

If packaging or seals are compromised, keep the goods separate for investigation before releasing them into usable stock. [1]

Do all botulinum toxin products need the same storage conditions

ProductUnopened vial: US-label example
Botox 100 UnitsRefrigerate at 2–8°C; do not use after the vial’s expiry date. [3]
Xeomin 100 UnitsStore at or below 25°C; unopened vials do not require refrigeration, and must not be used after expiry. [4]

Scroll the table →

Use the label supplied with the actual product, following locally approved conditions or the applicable manufacturer guidance. [1]

The table illustrates differences between US prescribing information for products stocked by the shop; compare these examples with the Thai label on the delivery before assigning storage. [1][3][4]

Botulinum toxin injections must be administered by a licensed doctor in a licensed clinic. [5]

How should a clinic manage its medicine refrigerator

Use storage equipment that maintains the manufacturer’s required temperature range, with calibrated monitoring devices and preferably continuous temperature recording. [2]

Have a contingency plan for power cuts or equipment failure, and make sure responsible staff know the response procedures. [2]

Apply FEFO to identical products: use the batch with the earliest expiry date first. [1]

How long can medicines be stored, and what if temperatures go out of range

For unopened vials, follow the printed expiry date together with labelled storage conditions; the delivery date does not start a new shelf life. [3][4]

Prepared medicines have separate storage requirements, so check the product-specific instructions for that state. [3][4]

If temperatures exceed acceptable limits, quarantine the affected stock under its labelled storage conditions, assess the impact on the product, and notify the supplier or marketing authorization holder before deciding whether it can be used. [1][2]

FAQ

Does cold chain simply mean putting gel packs in the parcel?

Storage and transport must meet the product’s conditions, and available transport temperature records should be reviewed when the delivery arrives. [1]

How long can medicine be kept after delivery?

For unopened vials, follow the expiry date and labelled storage conditions; prepared medicines have separate requirements. [3][4]

Must every botulinum toxin product go into a refrigerator?

US labels give different unopened-vial conditions for Botox 100 Units and Xeomin 100 Units, so check the Thai label supplied with the actual product. [1][3][4]

What if a cold-chain delivery has incomplete temperature records?

Hold the goods separately and ask the supplier for the missing information before releasing them into usable stock. [2]

This information is general knowledge and does not replace a doctor's advice. Every procedure should be done by a licensed doctor.

References

  1. World Health Organization. Good storage and distribution practices for medical products. WHO Technical Report Series 1025, Annex 7. 2020. https://cdn.who.int/media/docs/default-source/medicines/who-technical-report-series-who-expert-committee-on-specifications-for-pharmaceutical-preparations/trs1025-annex7.pdfBack to text
  2. World Health Organization. Model guidance for the storage and transport of time- and temperature-sensitive pharmaceutical products. WHO Technical Report Series 961, Annex 9. 2011. https://www.who.int/docs/default-source/medicines/norms-and-standards/guidelines/distribution/trs961-annex9-modelguidanceforstoragetransport.pdfBack to text
  3. AbbVie. BOTOX: US prescribing information, Storage and Handling. Revised 2023. https://www.rxabbvie.com/pdf/botox_pi.pdfBack to text
  4. Merz Pharmaceuticals, LLC. XEOMIN: US prescribing information, Storage and Handling. DailyMed. Updated 2026. https://dailymed.nlm.nih.gov/dailymed/drugInfo.cfm?setid=ccdc3aae-6e2d-4cd0-a51c-8375bfee9458Back to text
  5. สำนักงานคณะกรรมการอาหารและยา. ตำรวจ สบส. และ อย.เปิดยุทธการ “หยุดเถื่อน” ปราบหมอปลอมหลอกจิ้มหน้า ตรวจค้น 8 จุด. 2022. https://www.fda.moph.go.th/news/%E0%B8%A2%E0%B8%B8%E0%B8%97%E0%B8%98%E0%B8%81%E0%B8%B2%E0%B8%A3%E0%B8%AB%E0%B8%A2%E0%B8%B8%E0%B8%94%E0%B9%80%E0%B8%96%E0%B8%B7%E0%B9%88%E0%B8%AD%E0%B8%99Back to text
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