Question 1

Are the products genuine?

Accepted Answer

Yes, every product is genuine. See About us .

Question 2

What should I do when I receive a temperature-controlled product?

Accepted Answer

Check the box and packaging as soon as it arrives, then store the product as the label requires without delay (for example in the fridge if the label says so). Do not leave it in the sun or in a parked car. If the box is damaged, or you suspect it was not kept as the label requires, take photos or video and message us on LINE @beautysupply before using it.

Question 3

What if a product is sold out?

Accepted Answer

A product shown as sold out cannot be ordered for now. Tap the notify button on the product page and we will tell you when it returns.

Question 4

How do I order? Do I need an account?

Accepted Answer

No account needed. Add products to your cart, enter your address, pay by PromptPay QR and upload the slip. You can also sign in with LINE, Google or a one-time code (OTP) to see past orders more easily. See Payment .

Question 5

Can I change or cancel an order?

Accepted Answer

After payment we ship your order by EMS quickly, so an order can only be changed or cancelled before it ships. Message us on LINE @beautysupply right away. Once the parcel has shipped it cannot be changed or cancelled; see the refund policy . If it can be cancelled, we refund in full.

Question 6

How can I pay?

Accepted Answer

PromptPay QR only, then upload the slip. We do not accept credit or debit cards or other transfers.

Question 7

How is the slip checked, and what if I do not pay in time?

Accepted Answer

After you upload the slip the system checks it automatically. Once it passes, we tell you on LINE and by email that payment is received. If it does not pass, try a clearer image or message us. An order not paid within 24 hours is cancelled automatically, and you can order again at any time.

Question 8

How much is shipping?

Accepted Answer

Delivery in Thailand is EMS at 60 THB per order. An order holding a botox/botulinum toxin product pays the 150 THB cold-chain fee instead; there is no free shipping. International orders have a shipping fee, calculated from the parcel weight and shown at checkout before you pay.

Question 9

Can I order to another country?

Accepted Answer

Yes, to 52 countries. We ship these ourselves through Thailand Post ePacket Plus, up to 2 kg total parcel weight per order. If your cart weighs more than 2 kg or the country is not on the list, the order cannot be placed. Import duties and taxes at the destination are the recipient's responsibility. See the shipping policy .

Question 10

How long does delivery take, and where can I track it?

Accepted Answer

Within Thailand usually 2-5 business days from payment. International orders take about 7-15 business days from the day we ship the parcel. We send the tracking number on LINE and by email when the parcel ships, and you can check the status on Order status .

Question 11

Can I return a product or get a refund?

Accepted Answer

See the full terms in the refund policy .

Question 12

Can I ask you to delete my data?

Accepted Answer

Yes. Message us on LINE @beautysupply . Details are in the privacy policy .

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