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Frequently asked questions

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12 frequently asked questions

Are the products genuine?

Yes, every product is genuine. See About us.

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What should I do when I receive a temperature-controlled product?

Check the box and packaging as soon as it arrives, then store the product as the label requires without delay (for example in the fridge if the label says so). Do not leave it in the sun or in a parked car. If the box is damaged, or you suspect it was not kept as the label requires, take photos or video and message us on LINE @beautysupply before using it.

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What if a product is sold out?

A product shown as sold out cannot be ordered for now. Tap the notify button on the product page and we will tell you when it returns.

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